Pacific Digital has gone out of business and no longer provides support for these. They have a high failure rate on the LCD backlight, and probably should be avoided.

Two problems with this photo frame.1. It is NOT 8x10 as advertised. The frame is 8x10 matted down to a screen that is 6x8. It's resolution at 600x800 is an odd ratio that will require re-cropping all of your images.2. The software is NOT VISTA compatible and there are no updates or patches on the manufacturers website.If you can live with the above, it's nice. I could not get it to import pictures from my flash drive (USB) but I admittedly didn't try very long. I had to transfere the pic's to an older XP machine from my Vista machine, then to the frame.

Product worked for about 30 minutes out of the box. Tried their Customer Support, was routed through voice mail for days. Returned the product finally, next one was DOA. Don't bother.

I guess you get what you pay for. The display is it's weakest point. Very narrow viewing angle. And 320 x 240 resolution for a 5.6" diagonal screen is pretty [poor.]. Also, I could not load pix into the Memory Frame directly from my camera even though it was specified as compatible. I passed on the rebate and returned the frame to Amazon.

I first bought Pacific Digital's 5x7 frame last fall and this year I graduated to the best digital frame on the market. This 8x10 frame rocks! The 10.4" screen makes my photos stand-out in vibrant hi-resolution color, and it is just as easy to use.Before I bought, I looked at the other frames on the market and none have screen quality as good as the MF-810S. The others look pale and grainy in comparison.And I can play music or voice with each photo with the built in stereo speakers!

Received the product, looks nice but doesn't work as advertised. The built in microphone isn't enabled (a future release of software????? Will that cost me more???) and my digital camera, although USB compatible doesn't work as advertised with the unit either. Once I was able to work my way through their voice mail to customer support (took multiple tries), they were sympathetic but could not help.Marginal picture quality, low satisfaction with this product especially for the ridiculously high price.